Deputy Director: EGLS Provincial Office

Deputy Director: EGLS Provincial Office

• Job Type: Full Time
• Qualification: Bachelor's degree
• Experience: 6 years
• Location: Gauteng
• Job Field: Administration / Facilities

Qualifications

• Three‑year bachelor's degree or equivalent (minimum 360 credits)
• At least six years relevant experience, with three years in a management role
• Knowledge of GEPF services, products, and systems

Key Performance Areas

• Manage customer relationships in the province, ensuring effective operations and service delivery.
• Develop and maintain annual performance plans and action plans for the office.
• Provide advice on policy development and ensure its implementation.
• Review and streamline processes to improve accuracy and efficiency.
• Update and maintain SOPs for units under management.
• Apply the Batho Pele Principles in all interactions.
• Provide leadership to achieve GPAA strategic objectives.
• Develop and manage statistical data on service standards, bottlenecks, volumes, and error rates.
• Implement quality assurance and data quality strategies; monitor compliance with SOPs.
• Submit timely and accurate statistics, reports, and responses.
• Manage service delays and escalations, especially in payment processes.
• Oversee mobile and walk‑in centre service channels and client liaison.
• Inform communications on marketing and branding needs.
• Manage risk and compliance, including audit processes and the risk register.
• Maintain compliance with SHERQ regulations and report incidents.
• Build and maintain relationships with internal and external stakeholders.
• Coordinate and track resolution of stakeholder enquiries and complaints.
• Roll out service channels and support business transformation.
• Act as a change champion, motivating staff and implementing improvement initiatives.
• Develop operational plans, quarterly and annual reports, and keep up with relevant legislation.
• Manage resources, budgets, and performance of direct reports.
• Allocate work based on workload, expertise, and development needs; ensure employment equity.

Method of Application

Interested candidates should apply through the Government Pensions Administration Agency (GPAA) recruitment portal at erecruitment.gpaa.gov.za.

Build your CV for free using templates available on MyJobMag.