Deputy Director: Gauteng Provincial Office

Deputy Director – Gauteng Provincial Office

Job Type: Full Time
Qualification: Bachelor’s degree (minimum 360 credits)
Experience: 6 years relevant experience, including 3 years in management

Location: Gauteng
Job Field: Administration / Facilities

Qualifications
- A three‑year bachelor’s degree or equivalent.
- Proven experience in customer service management, with at least three years in a supervisory role.
- Familiarity with Government Employees Pension Fund (GEPF) services, systems, and products.

Key Responsibilities

• Manage customer relationships across the Gauteng region.
• Develop and maintain an annual performance plan and service delivery action plans.
• Provide input on policy development and ensure its effective implementation.
• Review workflows, capacity planning, and streamline processes for efficiency.
• Keep SOPs up‑to‑date and ensure compliance.
• Promote the Batho Pele Principles in all interactions.
• Lead the office in achieving GPAA strategic objectives.
• Develop and implement quality‑assurance and risk‑management strategies.
• Monitor compliance with regulations, audit findings, and maintain an updated risk register.
• Build partnerships with internal and external stakeholders.
• Oversee resolution of enquiries and complaints from stakeholders.
• Drive transformation initiatives and implement system improvements.
• Prepare operational plans, quarterly and annual reports.
• Manage staff performance, development, succession planning, and budget.
• Ensure employment equity and monitor productivity.

Application Method
Interested and qualified candidates should apply online at erecruitment.gpaa.gov.za.

Important: Do not pay any fees for application, training, or certification.